Your information, handled with care.Yourinformation,handledwith care.

This privacy policy applies to the surgical practice of Dr Bryan G. Lawrence ("the practice"). Our rooms are at Suite 7, Eugene Village, 696 5th Avenue, Les Marais, Pretoria, 0084, South Africa.

The practice is the responsible party under the Protection of Personal Information Act 4 of 2013 (POPIA). If you have questions about this policy or your information, please contact us by email at practice@drbglawrence.co.za or by phone on 012 335 0625.

We collect only the information we need to provide safe surgical care and run the practice. This may include:

• Name, contact details, identity number and date of birth;
• Medical history, current medication, allergies and relevant clinical information;
• Medical-aid and insurance details;
• Referral letters and correspondence from other healthcare providers;
• Consent and registration data you submit through the Patient Zone;
• Website usage data such as pages visited and device type, collected via cookies and analytics.

We use your personal information to:

• Assess, diagnose and treat you, and to coordinate your procedure;
• Communicate with you, your medical aid and referring doctors;
• Process billing, authorisations and claims;
• Maintain accurate medical records and fulfil legal, regulatory and professional obligations;
• Improve the security, usability and performance of this website.

We do not sell your personal information. We only share it with people who need it for your care, billing or legal compliance, and then only the minimum necessary.

Most of our processing is necessary to provide healthcare services and comply with laws such as POPIA, the National Health Act and HPCSA ethical rules. Where the law requires consent, we ask for it clearly — for example when you register as a patient or sign digital consent.

You may withdraw consent for optional communications at any time by contacting the practice. Withdrawing consent for essential care communications may affect our ability to treat you safely.

We may share your information with:

• The hospital, day clinic or anaesthetist involved in your procedure;
• Your medical aid or authorised insurer, for pre-authorisation and claims;
• Referring or referring-back doctors, with your consent;
• Trusted third-party service providers who help us operate our systems, under strict confidentiality agreements;
• Regulators, courts or insurers when the law requires it.

We protect your information with reasonable technical and organisational safeguards, including access controls, encryption where appropriate, and secure hosting. Only authorised staff and service providers can access your information.

We keep medical records for as long as required by law and professional guidelines — generally at least six years after the last interaction, and longer for records relating to minors or major procedures. When retention periods expire, information is destroyed or de-identified securely.

This website uses essential cookies to make it work and may use analytics cookies to understand how visitors use the site. Analytics data is collected in an aggregated, de-identified way where possible. You can manage or disable cookies through your browser settings.

You have the right to:

• Ask what personal information we hold about you;
• Request correction of inaccurate information;
• Object to processing in certain circumstances;
• Ask us to delete information that we no longer have a legal reason to keep;
• Lodge a complaint with the Information Regulator if you believe your rights have been infringed.

To exercise any of these rights, please contact us using the details above. We will respond within a reasonable time and may need to verify your identity first.

We may update this policy from time to time. Changes will be posted on this page with an updated effective date. Material changes affecting how we process your personal information will be brought to your attention when you next interact with us.